![]() ![]() ![]() ![]() It struck me as odd that one would take twice as long as the other, so when I got home, I signed up for an account directly with LabCorp to see if part of the delay may have been between the results being ready and me knowing about them. I noticed a sign on the wall at Vybe which said that the urgent care clinic sends the specimens for people with my insurance to LabCorp, which is the same company Jefferson uses to process tests. WHYY thanks our sponsors - become a WHYY sponsor Previously, I got tested at Jefferson Health’s community testing site in Southwest Philadelphia and received results in 36 hours through the health system’s patient portal. 4 around 1 p.m., and I was told to expect results in three to five days. I got a diagnostic PCR test at Vybe Urgent Care on Monday, Jan. While that may be the total length of time from swab-in-nose to results-in-hand, patients might be able to get a peek a bit sooner.įor example, earlier this week I wasn’t feeling well and wanted to get a test. Recently though, most clinics and test sites in the Philly area have been telling their patients that results will be ready within three to five days. During June and July, backups at overwhelmed national labs made it common for patients to wait over a week for their results, rendering the tests essentially useless. Turnaround times for coronavirus test results are much faster than they were over the summer. In addition to warning LabQ to update its website and signage and to instruct its employees to provide accurate information concerning turnaround times, the letter issued by Attorney General James requests that LabQ contact all of its customers who are currently awaiting COVID-19 test results to let them know when they can realistically expect to receive those results.Īttorney General James asks any consumer who believes a lab or other testing facility is making misleading statements about their turnaround time for COVID-19 test results to file a complaint online with the Office of the Attorney General’s Consumer Frauds and Protection Bureau or call the office at 1-80.Ask us about COVID-19: What questions do you have about the current surge? Consumers need to have the proper information so they can decide whether to take a rapid or PCR test, as well as to make informed decisions when choosing a testing provider that can meet their needs.” LabQ and all other labs should ensure that they are giving consumers accurate information about when to expect test results. “LabQ’s own website states, ‘Turnaround Time Matters,’ but so does being honest with consumers. “With the Omicron wave hitting in the middle of the holiday season, New Yorkers need timely COVID-19 test results more than ever to make decisions about whether they can safely travel or gather with loved ones,” said Attorney General James. The letter notifies LabQ that New York law prohibits false advertising and instructs the company to immediately update its signage at testing sites and on the company’s website to accurately reflect how long individuals can expect to wait before receiving COVID-19 test results. NEW YORK – New York Attorney General Letitia James, late yesterday, issued a warning letter to LabQ Diagnostics, a Brooklyn-based laboratory with dozens of mobile locations across New York City, after learning that some consumers have been waiting over 96 hours for coronavirus disease 2019 (COVID-19) test results, even though the company advertises that consumers can expect results within 48 hours. Consumers Complaining of Waiting More Than 96 Hours forĬOVID-19 Test Results Despite Lab’s Promise of 48-Hour Turnaround ![]()
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